Evidence Archives

Is there a ‘culture of refusal’ within the LAA? We need your views

Chris Minnoch2019-11-01T06:58:13+00:00October 10th, 2019|

In recent weeks we have been working with a group of experienced legal aid lawyers to try to get a better understanding of what appears to be a growing and pressing problem: the apparent ‘culture of refusal’ within the LAA. We have agreed that to gauge the extent of this issue we need a [...]

Research casts doubt on efficacy of telephone advice for social welfare law clients

Chris Minnoch2017-11-30T15:34:01+00:00November 30th, 2017|

Dr Marie Burton, within her PhD thesis: Calling for Justice: Comparing telephone and face-to-face advice in social welfare Law (LSE, 2016), has found that: There are significant consequences of replacing face-to-face advice with telephone advice in social welfare law. These consequences can seriously disadvantage many social welfare clients, particularly those who are more vulnerable and [...]